Steinberg has the contact details of everyone who has bought this product. A request for advice from Steinberg Support has yet to be answered, so it’s only by raising the issue on this forum that I find out that the fault lies at the Steinberg end - still with no assurance about how long it will be before I can use the programme. Having spent money on the product - albeit at a welcome discounted rate - I found the information about both the contents of the download package and the installation process very poorly explained This meant that when I was found that my existing license did not permit the upgrade that was advertised and that I’d paid for (after hours spent trying to get it to work) I assumed that I had done something wrong or failed to carry out a necessary step. I have to say I am very much in sympathy with adyjevans on this.
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